This will be achieved by applying an ever evolving Quality Management System, which is integrated with all other management functions, and as a minimum, complies with the requirements of BS EN ISO 9001:2000 and any statutory and regulatory obligations that may be applicable.

Customer satisfaction is of paramount importance - we must fulfil the needs and expectations of our customers and other interested parties, whether stated, implied or derived from our knowledge of the Customer and the marketplace.

Sensible objectives will be detemined and ongoing assessments and audits will be made on all appropriate aspects of our business to ensure our aims and expectations are achieved.

Our suppliers are an essential contributor to our success and we will work closely with them in order to promote a prosperous environment for all concerned.

Through planning and providing adequate resources, communication and ongoing training and education, we promote a motivated and aware workforce who appreciate the importance of our aims and contribute towards their fulfilment.